Returns & Exchanges

At Two Brothers Organic Farms, we strive to ensure the highest quality in every harvest. Due to the perishable nature of our organic food products, we offer replacements or refunds for items that arrive damaged or incorrect.

1

Report an Issue

Contact our support team within 24 hours of delivery if you receive a damaged, leaking, or incorrect product.

2

Provide Documentation

Share clear photographs of the outer packaging, the invoice, and the specific product defect to help us process your claim.

3

Quality Assessment

Our quality control team will review your request to ensure it meets our organic safety and hygiene standards for replacement.

4

Resolution

Once approved, we will initiate a fresh shipment of the item at no extra cost or process a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing